Important Information for Registrants

In order to help you successfully complete the registration process for MWC Shanghai 2021, please find below common questions related to registration. Please click on the question to display the answer.

2021 New Registration and Access Requirement

2021 New Registration and Access Requirement EN

What is Mandatory ID submission (real-name registration)?

Real name registration is now introduced in the registration system. All attendees must self-register and insert their identity card/passport/travel permit number during the registration process. For Mainland Chinese visitors, real-time ID verification will be completed at the point of registration.

The bulk registration function has been disabled from the Exhibitor and Partner Invitation System. For Exhibitor and Partner Invitation (E&P) System enquiries, please scroll down or click here.

What if I do not want to provide my ID or passport details?

You may access MWC Shanghai 2021 content with a Virtual Pass. The Virtual Pass will be available in January 2021.

What are the new access requirements?

Due to Covid-19, to promote health and safety best practice, in 2021 we are introducing digital badges for all Mainland Chinese visitors. Please bring your Chinese ID card with you for access via the ID gates. Your digital badge will be available after you have completed the identity verification at the event. Printed badges won’t be provided.

For non-Mainland Chinese visitors, please bring your passport or travel permit (whichever document you used during the registration process) to the event and approach the “Non-Mainland Chinese Visitors” registration counter. You will be given a printed badge and gain access through the ID gate to the event.

Without your Chinese ID, Passport or Travel Permit, your access will be denied. For further information, please visit 2021 New Access Rules and Regulations page.

Is there a networking badge?

There is a print ready networking badge located in your Registration Home. Please print it out prior to coming to the event. A badge holder and lanyard will be available for pick-up at the venue.

What are the COVID-19 Prevention Protocols?

All attendees are required to wear a mask, have downloaded and ready to present the Shanghai Health Code and have their temperature checked before entering the SNIEC North Registration Hall (Entrance 2) and Kerry Hotel.

For further information, please visit read the MWC Shanghai 2021 COVID-19 Prevention Guidelines.

Is there any system user guide I can refer to?

Here are the user guides of our system:

VIP Pass, 5G Intelligence Pass, All Exhibition Pass and Virtual Pass Enquiries

General Registration Enquries

General Registration Enquiries EN

What does my pass type give me access to?

Please click here to access the information on prices and what benefits are included in each pass. We have introduced a Virtual Pass in 2021. Please stay tuned for more information

What are the registration opening hours?

All attendees are encouraged to complete their registration prior to entering the North Hall. Two registration areas are:

Date SNIEC Entrance Hall 2 (North) Kerry Hotel Pudong, Level 2
22 Feb 2021 Monday 08:30 – 17:30 08:30 – 17:30
23 Feb 2021 Tuesday 09:00* – 17:00 08:30 – 17:30
24 Feb 2021 Wednesday 09:00* – 17:00 08:30 – 17:30
25 Feb 2021 Thursday 09:00* – 16:00 08:30 – 17:30

*Exhibitors with extended hour access can enter from 08:00 with their digital badge or final confirmation. For visitors (without extended hour access), come at 09:00 onwards to avoid unnecessary waiting time at the venue.

What currencies do you accept?

Payment will be accepted in Chinese Yuan (RMB) for the All Exhibition Pass, 5G Intelligence Pass, VIP Pass and Virtual Pass.

What are the payment methods?

We accept online RMB payment only. MasterCard, Visa, JCB, Alipay and WeChat Pay are available.

I have received more than one invitation to attend, what should I do?

You only need to register once to attend MWC Shanghai. If you have already registered and you receive an invitation for a pass which provides you with access to more at the event than your current registration, you may upgrade your pass by logging in to your account here.

Information on passes can be found here.

Is there a minimum age to attend MWC Shanghai?

Yes. The minimum age for an attendee accessing the event is 16. This is strictly enforced.

MWC Shanghai 2021 is Asia’s leading event for next-generation technology – 5G, IoT, AI, big data and beyond, while providing a networking platform and business opportunities for the industry players and users. We set the age restriction to ensure a professional atmosphere for our attendees and exhibitors.

Any requests for visitors under the age of 16 must be put in writing to [email protected].

What is the Cancellation or Substitution Policy?

ALL SALES ARE FINAL. Cancellations, as well as ‘no shows’, will be liable for the full registration fee. No refunds shall be given. Cancellation of travel reservation and hotel reservation are the exclusive responsibility of the registrant, irrespective of reason or cause.

Substitutions between attendees from the same company and at the same invoice address may be made by providing the GSMA with written notice of the name of the original attendee and full details of the substitute attendee.

To arrange a substitution, please e-mail full details to [email protected]. Please quote “Pass Substitution MWC Shanghai 2021” in the subject line of the e-mail. The new attendee will automatically be emailed a Confirmation email once the process has been completed. Please note that this might take a few days to complete.

Once a badge has been issued or digital badge activated at the event, substitutions are no longer allowed.

To read our complete event terms click here.

Where do I collect my badge at the event?

In 2021, a digital badge will be introduced for all Mainland Chinese visitors. No printed badge will be provided. Please link together your registration with WeChat and you will be able to retrieve your digital badge in the GSMA WeChat official account.

For non-Mainland Chinese visitors, you will need to present your passport/travel permit at the counter and redeem a printed badge. No third party collection will be allowed. For more information, please click here.

Can I register at the event?

We strongly recommend that you register before arrival to allow for social distancing and to avoid queues at registration.  

Who can attend Conference Lunch?

Only VIP Pass holders are entitled to the Conference Lunch. Information on passes can be found here.

What is Mobile World Live, and how can I join?

Mobile World Live is the online portal that serves as the voice of the mobile communications industry. Through our growing community base, you can connect with mobile enthusiasts and professionals worldwide. Mobile World Live video content is updated weekly and brings you exclusive interviews with some of the top mobile executives in the world.

If you want to join this online community now, visit www.mobileworldlive.com or log in to your registration account, click on “Update your personal information / contact preferences”, select ‘Yes’, select your language preference and then “Continue”.

Can I print (or reprint) my registration invoice?

To print your invoice, click here to access your registration account, then select “Download your invoice/receipt”.

Chinese Fapiao will be issued. You may apply for an e-fapiao or a paper fapiao in your registration account after your registration and payment have been completed.

Presentations Download

For MWC Shanghai VIP and 5G Intelligence Pass holders, you may login to your registration account after the event to download MWC21 Shanghai presentations. Please refer to the pass benefits for the presentation entitlement.

Our registration system will be closed on 30 June 2021. Please download any presentations before this date.

Virtual Pass and My MWCS Platform

Virtual Pass and My MWCS Platform EN

Which platform are you using to host the event?

The event is hosted by a virtual event platform, Gotin. The platform will be available at the end of January 2021.

Does the platform work on multiple devices?

Gotin virtual event platform works via browser. It’s self adaptive to your PC, pad and mobile devices.

I’m only here for content viewing, do I login to the same platform?

Some content does not require you to log in on the platform. However, most live event content does require your login. Your login credentials are valid for both registration and the virtual platform.

I can’t find my login credentials. How can I retrieve them?

Please click the “forgot password” button on the login page. Then kindly follow the instructions to retrieve your password via your registered email.

My email address is not recognised. What do I do?

You can send an email to [email protected] to verify your identify and get more support on retrieving your account.

I activated my profile, but now I can no longer login. What can I do?

You can first try to clean your browser cookies. If the problem remains, please contact [email protected] for personal assistance.

What time will the online streaming sessions commence?

My MWCS online streaming sessions will commence from 9:00am to 8:00pm subject to our virtual event agenda. All sessions are in China Standard Time (GMT+8). Please visit our virtual platform at the end of January.

Registration Assistance

Registration Assistance EN

I don’t have an e-mail account to register. What should I do?

Those wishing to attend MWC Shanghai must have a valid e-mail account in order to register.

Once you have successfully registered, your confirmation, key updates and further information will be e-mailed to you prior to the event.

Is there a deadline for registration?

We do not have a deadline for registering for MWC Shanghai but we do advise against arriving at the event without having fully registered. If you are an overseas visitor, please make sure you leave enough time as you may be required to apply for a visa to enter China. Therefore, we highly recommend that you complete your registration as early as possible.

When will I receive a registration confirmation?

Once your registration is completed, and your payment has been successfully processed, you will receive an e-mail confirmation (Final Confirmation). Your Final Confirmation email must be brought with you to the event. Only fully paid registrations will be sent a Final Confirmation e-mail.

How can I change my personal information after I have registered?

You can sign in to your registration account at any time to view your registration and to update your personal details (Attendee e-mail address and Last Name cannot be changed). You can access your details by logging in with your user name and password provided when you first registered.

I have forgotten my password. What should I do?

If you have forgotten your password, visit the registration website, click on “Forgot Password?” and enter the email address you used to register.

I received an invitation to attend. What should I do?

If you have received an invitation to attend, a Registration or Discount Code will be shown in the invitation e-mail, along with instructions on how to complete the registration process using this code. Please refer to that email before beginning the registration process.

How do I register to attend?

To register, follow the steps below:

  1. To begin your registration click here.
  2. Select a Pass Type; OR if you have received an invitation to attend and have a Registration / Discount Code, click “Apply Code” and copy the Code into “Please enter code” field.
  3. Follow the instructions to complete your registration in full.
  4. Accept the Event Terms & Conditions.
  5. You will then receive your registration acknowledgement by email.

Passes and prices information can be found by clicking here.

Registration Support

Registration Support EN

Registration Enquires

Registration Enquires

Email: [email protected]

Visa Invitation Letters Information

Due to Covid-19, please check with your local Chinese Embassy or General Consulate in relation to travel guidelines and requirements. Please reference the below links for further information:

Visa Invitation Letters Information EN

Do I require a visa to enter China?

The Chinese government recommends you reach out to your local Chinese Embassies or Consulates-General for travel information. In addition, they provide this information on Chinese visa requirements.

Applicants who are applying for a Chinese visa may be required to submit the application in person to get fingerprints and photos approved at the Visa Application Centre, in accordance with Chinese laws and regulations, and based on the principle of reciprocity. Please do check with your local China embassy for detailed rules and visa application process, and please allow enough time to go through the visa application process.

How do I obtain a visa invitation letter?

GSMA’s registration system can provide you with a visa invitation letter for you to submit along with your visa application, should this be required. After registering for the event, you can sign in at any time to request a visa invitation letter through Registration Home (insert link). Please note your registration needs to be complete and full payment must be received before your visa invitation letter will be issued.

Neither the GSMA nor our registration partner take responsibility for the issuance of visas. It is the responsibility of attendees to ensure they allow sufficient time for the processing of their  visa prior to travel to the event.

If you do not require a visa, please do not apply for visa support. We will not issue visa invitations to attendees from nations which do not require one.

Note:
We are unable to provide assistance with visa applications beyond supplying the invitation letter. Only fully paid and/or complimentary registrations will be granted visa invitation letters.
Additional information can be found in the Terms & Conditions listed in the Registration System.

I have received my visa invitation letter but found some information to be incorrect, what should I do?

Please send the correct information, a copy of your passport information page, and your Registration ID to [email protected] along with an explanation of your request.

Conference Summit Sessions and Leaders Stage

Conference Summit Sessions and Leaders Stage EN

How can I attend Conference Summit Sessions?

VIP Pass holders have access to Conference Summits. 5G Intelligence Pass holders have access to selected Conference Summits.

For Exhibition Pass holders, please upgrade to VIP or 5G Intelligence Pass if you wish to attend more sessions. For more information, please click here.

You can sign in to your registration account for any purchase.

How can I attend the Sponsored Leaders Stage?

VIP Pass, 5G Intelligence Pass and Exhibition Pass holders can access the Sponsored Leaders Stage.

MWC Shanghai Tours

We will not be offering any MWC Shanghai Tours in 2021.

Press Registration Enquiries

Press Registration Enquiries EN

How do I register as Press/Analyst?

If you are a member of the media or an industry analyst and would like to attend MWC Shanghai, you can review the criteria for accreditation and apply the Press/Industry Analyst Accreditation here.

Apply for Press/Industry Analyst Accreditation

For questions on Press/Industry Analyst accreditation, please email [email protected].

GSMA Members Enquiries

GSMA Members Enquiries EN

GSMA Member Discounts

GSMA members receive a 30% discount on VIP and Gold and Exhibition Pass for MWC Shanghai. The Organisation ID is required before you begin your registration to receive the discount. Please do not begin registration until you have your Organisation ID at hand.

  • Log into InfoCentre2.
  • Click on “My Organisation”.
  • The Organisation ID can be found underneath the Organisation Name and Company introduction.
  • In order to receive your discount, you must supply your Organisation ID prefixed with ‘MWCS’ during registration (i.e. if your Org ID is 12345, enter ‘MWCS12345’, if your Org ID is less than 5 digit, i.e Org ID is 12, enter ‘MWCS00012’ into the code box on the first step of the registration process).

If you have any issues with logging into the InfoCentre2 to retrieve your Organisation ID number please email [email protected].

Please note: GSMA Member Discounts can only be used by attendees from a member organisation. Member Discount codes should not be shared with external customers and clients. Should you have any queries regarding Member Discounts, please contact [email protected].

Speaker Registration Enquiries

Speaker Registration Enquiries EN

I am speaking at the conference. How do I register?

Conference and Keynote speakers have been contacted by the Speaker Management Team with instructions on how to register. You can contact the team directly at [email protected].

If you are speaking at an event or programme other than the official conference programme, please contact the organiser for that event for instructions on how to register.

How do I contact the Registration Team if I have any questions not answered under FAQs?

You can email us at: [email protected]

Exhibitor, Partner and Sponsor Registration Enquiries

Exhibitors and Sponsors will be contacted by email with information on how to access the GSMA Exhibitor & Partner (E&P) Invitation System. Please note that login details for your E&P Invitation System account will be the same as your registration account.

Exhibitor, Partner and Sponsor Registration Enquiries EN

How do I register?

Anyone wishing to attend the event must register, including registration coordinators, using the GSMA Exhibitor & Partner (E&P) Invitation System. To invite guests or register your own staff, you will need to access the GSMA Exhibitor & Partner (E&P) Invitation System.

Exhibitor & Partner (E&P) Invitation System is now live! The Exhibitor & Partner’s registration coordinators should have received an email with login details, the coordinators may login to their registration accounts, and click the icon on the top right hand corner and select the E&P account.  

ep-login
How can I invite or register my staff and guests?

Exhibitors and Sponsors have been contacted by email with information on how to access the GSMA Exhibitor & Partner (E&P) Invitation System, which enables you to manage your allocation of passes. You will be able to invite attendees to register, or register your own staff, guests, VIPs and contractors. For more information on the invitation system and your allocation of passes, please check the Online Event Manual.

Exhibitor & Partner (E&P) Invitation System will be launched in January 2021. Exhibitor & Partner’s registration coordinators will receive an email once the system is launched.

Why has bulk registration been removed from the E&P System?

Due to new government registration rules & regulations, all attendees must self-register and input their name and ID card/Passport/Travel permit details at the point of registration.

To comply with data privacy regulation, the bulk registration function has therefore been removed from the system.

I am working on/at a stand. Do I need to register?

Yes, all attendees, exhibitors and event participants must register. Please contact the Registration Coordinator of the Exhibitor or Partner for whom you are working. They should provide you with a Registration Code and instructions on how to register.

Partner Programmes Registration Enquiries

Partner Programmes offer an exclusive opportunity to engage with the top organisations in the industry. Each programme is developed and presented by today’s tech leaders and cover a range of informative topics including industry insights, company solutions, product launches, demonstrations, case studies and workshops. Please visit our website for more information.

Partner Programmes Registration Enquiries EN

How can I join a Partner Programmes?

If you are registered, please login to your registration home and click “Apply for Programmes and Events”. You can select the programmes that you are interested in and click “Apply Now”. Once the programme owners review your application, you will receive an email notification. You can also review the application status at the top of the “Apply for Programmes and Events” page.

If you do not have a pass, please click here and click “Apply Now” under Programmes. Complete the registration form and select the programmes that you are interested in. Some Partners might give out free passes to their attendees. If you have been accepted without a free pass, you will have to purchase a pass by login to your account. Without a MWC Shanghai pass, your entry will be denied.

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