MWCS EN Payments, Refunds & Cancellations

We accept payment by Visa, MasterCard, JCB, Alipay or WeChat Pay.

Payments are accepted in Renminbi only.

ALL SALES ARE FINAL. Cancellations, as well as ‘no shows’ will be liable for the full registration fee. Cancellation of travel and hotel reservations are the responsibility of the registrant. Please consult the GSMA’s Attendee Terms & Conditions for Events for full details.

Exhibitor and Partner Registration System ("E&P") users with complimentary allocations should log into their account and check the registration status of the pass they wish to cancel. Please consult your E&P User Guide for further information.

If you received a complimentary pass or purchased a pass from an Exhibitor or Partner, cancellation or substitution may be at their discretion. Contact the Exhibitor or Partner for more information.

Paid attendees can send a substitution request if they are no longer able to attend. Please email [email protected] for more details on substitutions.

Downgrades of passes are permitted but will still be liable for the full registration fee of the original pass purchased. For more information, please see our GSMA’s Attendee Terms & Conditions for Events.

Please email [email protected] specifying precisely what details would you like to change and how would you like them to appear on the invoice. Once received, we will proceed with the modification as soon as possible.

The GSMA does not promote a tax compliance and recovery service for MWC. This is due to differing standards of service and delivery available to different attendees and exhibitors in different countries. You may wish to undertake a search in your country for a reputable service provider and/or engage with your accounts or auditors for a recommendation specific to your organisation and country.

If you are no longer able to attend and want to give your pass to a colleague, you have two options:

Complimentary pass from an exhibitor or partner - please contact them to let them know that you cannot attend.

Purchased Pass - you can transfer your pass to someone else via your registration home page.  Look for the option on the top right hand side of the page.