Frequently Asked Questions

If you are a Mainland Chinese attendee we recommend you to register via WeChat, which gives you easy accessibility to your Digital Access Pass. Digital Access Pass is available in the GSMA WeChat Official Account. Please do not register via WeChat on another attendees’ behalf as the registration account will be linked with your WeChat account. Please scan the QR code on the registration landing page to start your registration.

No. We no longer have registration facilities onsite and all attendees must be registered before they arrive.

If, for some reason, your registration is not complete or you are registering for the first time, you will need to use your mobile device (and mobile data) to complete your registration. You should allow extra time for this, and that if you are a Non-Mainland Chinese attendee you must have your Chinese ID or passport/travel permit ready to complete your registration.

The registration system remains open throughout the event, however all attendees need to complete their ID document validated before arriving at the venue and processing times vary. To avoid any issues, please make sure that you have completed your registration before you arrive. Your registration will clearly display whether you have completed all mandatory information and are ready to enter the venue.

If you have any issues during your registration, we have a chat facility at register.mwcshanghai.com - just look for the chat symbol in the bottom right hand corner.

To apply for a Press / Industry Analyst pass please visit the Press Zone to check our application criteria and start your application.

The Press team is reviewing your application and will respond shortly to advise if you have been approved.

Please allow 14 working days while we review your application for a press pass. If you have not heard from us after this time, please email [email protected].

No, you can only register in full for your own pass. All attendees must submit their own ID information during registration. Group purchases are not available for MWC Shanghai.

Yes. The minimum age for an attendee accessing the event is 16. This is strictly enforced.

Please check the process here.

If your registration code has expired, please contact the person who sent you the code for assistance.

Invitations are sent exclusively from Exhibitors, Partners and Sponsors directly to their staff and guests.

Only attendees from GSMA Member organisations are eligible for a discount on pass purchases. For more information on becoming a GSMA member, please visit the GSMA website.

If you have issues with your registration code, please contact the company who sent you the invite in the first instance. If the code is valid but still not working, please contact [email protected].

If you have been confirmed as a Conference / Keynote speaker, you will be contacted directly by the speaker management team with instructions on how to register.

If you are speaking at an event or programme other than the official Conference programme, please contact the organiser for that event for instructions on how to register.

You can upgrade your pass from the home page of your registration account.

Attendees whose ID documents have not been provided will not be able to complete their registration, access their Digital Access Pass or enter MWC Shanghai.

Your attendees will receive an invitation with registration instructions via email.

A Bulk registration facility is not available at MWC Shanghai.

We utilise industry-recognised encryption within the systems that collect personal data. Additionally, the GSMA and Jemex have commissioned a third-party penetration test and systems audit to ensure the security of personal information.

To comply with the local regulations, all Mainland Chinese visitors must access the venue using Chinese ID cards. Please bring your Chinese ID card with you for access via the ID gates.

For non-Mainland Chinese visitors, please bring your passport or travel permit (whichever document you used during the registration process) to the event and approach the “Non-Mainland Chinese Visitors” registration counter and have your photo taken. You will be given a printed badge and will gain access through the ID gates to the event.

Without your Chinese ID, Passport or Travel Permit, your access will be denied.

Due to mandatory government regulations, we are legally obliged to implement facial recognition technology to grant you access to the event venue. In this regard, we will process your biometric data strictly for the limited purposes of verifying your identity and allowing you to access the venue.

The facial recognition technology analyses your facial features by taking measurements of data points that make up the face. These data points include the distance between your eyes and the distance from forehead to chin, etc. The technology processes several data points to create a real-time map of your face. This is converted into a secure data pattern using a complex algorithm to create your biometric token. For security purposes at venue access, we will automatically match the image taken at the access point against your biometric token (i.e. your facial map).

For Mainland Chinese visitors, when you access the event for the first time, the facial recognition gate will scan and read your Chinese ID card details (including ID number, name and photograph) and take a live photo of you (“First Entry Photo”). The facial recognition technology will make a facial comparison between the Chinese ID card photo and the First Entry Photo to grant you access to the event venue. For all further uses of facial recognition technology throughout the duration of the event, the facial recognition technology will make facial comparisons between the First Entry Photo and real time live photos in order to have the most accurate result

For non-Mainland Chinese visitors, the facial recognition technology automatically matches the live image that is against the photograph taken of you at the registration counter onsite.

Your biometric data will be disclosed to Face++ which is the supplier for facial recognition activities at MWC Shanghai. Face++ is a government-approved supplier.

For both Mainland Chinese visitors and non-Mainland Chinese visitors, all ID data, including Chinese ID card details, passport or travel permit data will be removed from our registration system within 1 months after the event.

The Chinese government recommends you contact your local Chinese Embassy or Consulate-General for travel information. In addition, they provide this information on Chinese visa requirements.

Applicants who are applying for a Chinese visa may be required to submit the application in person to get fingerprints and photos approved at the Visa Application Centre, in accordance with Chinese laws and regulations, and based on the principle of reciprocity. Please do check with your local China embassy for detailed rules and visa application process, and please allow enough time to go through the visa application process.

Please reference the below links for further information:

• China Consular Affairs
• Shanghai Foreign Affairs Office
• List of People’s Republic of China Missions Overseas

GSMA can provide you with a visa support letter which you can request through your registration account after your registration is fully completed and any outstanding payment is settled.

Because GSMA Ltd. is a US-based organization, and its GSMA Group affiliates are UK and EU based organizations, GSMA Ltd. must comply with all applicable US, UK and EU trade sanctions. Those trade sanctions prohibit GSMA Ltd. from issuing a visa invitation letter to delegates from Cuba, Iran, North Korea and Syria, as is also the case for delegates from other countries or territories who have been designated as sanctioned persons by the US, UK and/or EU authorities, for example Russia, Belarus, Myanmar, Afghanistan & Yemen.

Please note that regardless of your personal visa invitation, you will not be permitted to access GSMA Ltd. events if the company you represent is subject to US, UK and/or EU trade sanctions. If you are unsure whether sanctions apply to you or your organization, please contact us at [email protected].

To request your visa support letter, you should login back to your registration account, go to Apply for a Visa Letter and complete the Passport Information section.

Your visa support letter will be sent to your main email account as a PDF attachment only when you have completed your registration and settled any outstanding payment.

Important:

• Visa support letter requests are processed within 24 hours following full completion of your registration.
• Visa support letters will only be issued for the period of the event and for entry into China. No other date requests or countries will be supported.
• It is recommended that you check the full requirements for a visa application, allowing plenty of time to provide the necessary documentation from the institution the application is being processed through.
• Information provided and visa issuance is beyond GSMA’s control. GSMA is not liable for visa processing and issuance/outcome.
• We can provide assistance with Visa support letters to Registered Attendees only.
• The above terms apply to both attendees and exhibitors.
• Please refer to our Terms & Conditions for cancellation conditions. There is a no refund policy in place. GSMA will not refund registration fees in cases of the applicant’s failure to obtain a visa.

To unlock your account please contact: [email protected]

There are many factors why emails may not be received and is probably down to the individual mail server settings or the spam filtering used by your company. Please check your spam folder and contact the IT department of your company to ask them to whitelist [email protected]

A valid email address is required to register for MWC. If you do not use a valid address, you will not receive any invitations, confirmation of your registration, visa support letters, password recovery and other important registration emails.

If you wish to manage other emails that the GSMA may send to you, please access the Email Preference Centre to manage your opt-in choices.

All attendees are required to provide an e-mail address to complete their registration. We use the email address to create your account and send you confirmation of your registration as well as other important registration information.

You can opt to add an additional email address during the registration process or you can log back into your registration account and update your Contact Information.

You will receive copies of your registration emails (except password reset or visa support letter) to this additional address.

If any of your information has changed, just log back into your account and edit your Contact Information. Please note, you will not be able to change your email address. Please contact [email protected] for assistance.

You can unsubscribe from GSMA emails here. You will still receive all emails relating to your registration.

Payments are accepted in Renminbi only.

ALL SALES ARE FINAL. Cancellations, as well as ‘no shows’ will be liable for the full registration fee. Cancellation of travel and hotel reservations are the responsibility of the registrant. Please consult the GSMA’s Attendee Terms & Conditions for Events for full details.

Exhibitor and Partner Registration System ("E&P") users with complimentary allocations should log into their account and check the registration status of the pass they wish to cancel. Please consult your E&P User Guide for further information.

If you received a complimentary pass or purchased a pass from an Exhibitor or Partner, cancellation or substitution may be at their discretion. Contact the Exhibitor or Partner for more information.

Paid attendees can send a substitution request if they are no longer able to attend. Please email [email protected] for more details on substitutions.

Downgrades of passes are permitted but will still be liable for the full registration fee of the original pass purchased. For more information, please see our GSMA’s Attendee Terms & Conditions for Events.

Please email [email protected] specifying precisely what details would you like to change and how would you like them to appear on the invoice. Once received, we will proceed with the modification as soon as possible.

The GSMA does not promote a tax compliance and recovery service for MWC. This is due to differing standards of service and delivery available to different attendees and exhibitors in different countries. You may wish to undertake a search in your country for a reputable service provider and/or engage with your accounts or auditors for a recommendation specific to your organisation and country.

If you are no longer able to attend and want to give your pass to a colleague, please contact [email protected] if you have purchased your pass. If you were sent an invitation or registered by someone else, please contact them to request a substitution.

No. All contractors must hold the “contractor pass” issued by Shanghai New International Exhibition Center and enter the venue via the contractor entrance.

For those without this pass, please enter via Entrance #2 (North Hall) with your Chinese ID card (passing through ID gate), or apply for a MWC Shanghai build-up pass with your passport/travel permit.

Passes with Extended Hours access allow exhibitors, partners and other groups, access to the venue outside of event hours and during the build and dismantle periods. Full details on Extended Hours dates and times are available in the Online Event Manual.

If your Digital Access Pass has Extended Hours access, you will see a white star symbol underneath the QR code on your pass.

The following pass types have Extended Hours access:

• Exhibitor / Partner Staff
• Leaders (Exhibitor accounts only)
• VIP (Exhibitor accounts only)
• Speaker
• Official Contractor

Exhibitor / Partner Staff passes have Extended Hours access and can be used from the start of the build period through the end of the dismantle period – 23-25 June, 2024.

The Digital Access Pass when active will be a full screen view with your photo, a QR code and your pass details on it.

The Digital Access Pass will be available from June 2024.

No. All contractors must hold the contractor pass issued by Shanghai New International Exhibition Center and enter the venue via the contractor entrance.

For those without this pass, please enter via Entrance #2 (North Hall) with your Chinese ID card (passing through ID gate), or apply for a MWC Shanghai build-up pass with your passport/travel permit.

Yes, if you are attending any conference / programme sessions you will need to scan your Digital Access Pass for entry. Your Digital Access Pass can also be used for lead retrieval.

You will need to charge your phone and ensure you can access the Digital Access Pass before you can enter the venue. Alternatively, you can log into your registration account. from an alternate device (e.g. laptop) and display the pass from here.

You will need to use a replacement device or tablet to display your Digital Access Pass from your registration account.

Wi-Fi is not available at Entrance #2 (North Registration Hall). Please ensure you have access to mobile data to display your Digital Access Pass.

If you are unable to or do not wish to download the event app, you can access your Digital Access Pass from the homepage of your registration account.

Your login details are the same details that you used for your registration account. If you have forgotten your password, please go to your registration account and follow the instructions to reset your password via the login button.

If you are unable to download the app from any of the available stores, you can access your Digital Access Pass from your registration account. However if you can download the app, please do so.

No. To comply with the local regulations, all Mainland Chinese visitors must access the venue using Chinese ID cards. Please bring your Chinese ID card with you for access via the ID gates.

For non-Mainland Chinese visitors, please bring your passport or travel permit (whichever document you used during the registration process) to the event and approach the “Non-Mainland Chinese Visitors” registration counter and have your photo taken. You will be given a printed badge and will gain access through the ID gates to the event.

Without your Chinese ID, Passport or Travel Permit, your access will be denied.

Apart from a way to be identified when networking at the venue, your networking badge can be scanned for lead retrieval purposes and can also be used to access exhibition halls, conference and other scanned sessions within the venue.

Registration System: The event data, including IDs, is stored on AWS China (Beijing), Global Event account profile (excluding ID information, but including personal data for all users including users located outside of China) is stored on AWS Germany (Frankfurt), and AWS Ireland (Dublin)

Your personal data will be deleted as follows:

• Global Event account profile: This will be deleted after 12 months from the last time you logged in / accessed your Global Event account.
• ID document data: This will be deleted within one month after the event
• Biometric Data: photo captured at the ID gate will be deleted within 4 days after the Event.

All attendees might be required to provide the following personal data during the registration process:

Global Event’s account profile:

• Full name;
• Email address;
• Gender;
• Address;
• Phone number;
• Company name;
• Job title;
• Job level;
• Area of responsibility;
• Company industry type;
• Areas of interest related to the event topics; and
• Profile photo:
  • If you opt-in to the networking feature, this requires a photo. As such, your profile photo will be visible to other attendees who have also opted-in to the networking feature;
  • You can replace it with a photo of your choosing at any time;
  • If you do not opt-in to the networking feature, your profile photo remains private and no one other than yourself can view it (the reason you have a profile photo included in your profile is to allow the ability to opt-in to the networking feature at any point during the event).

ID Document Data

• Nationality;
• Full name in Chinese (Chinese ID holders) or English (Passport/Travel permit holder)
• Chinese ID number or Passport/Travel permit number